Privacy Policy

AdvantaFlow operates from our office in Songkhla, Thailand, serving businesses across Southeast Asia. We're subject to Thailand's Personal Data Protection Act (PDPA), which came into full effect in 2022 and gives you specific rights over your information.

If you have questions about how we use your data – or want to exercise any of the rights described here – you can reach our data protection team directly:

• Email: contact@advantaflow.com
• Phone: +66 32 305 122 (Monday-Friday, 9:00-17:00 ICT)
• Mail: 439/9 หมู่ 2 ตำบล พะวง ถนน สงขลา-เกาะยอ เมือง Songkhla 90100, Thailand

We collect different types of information depending on how you use our services. Here's what that looks like in practice:

We use your information to provide and improve our coordination services. Here are the specific ways we put your data to work:

Service Improvement: We analyze usage patterns to understand which features help businesses coordinate most effectively. This might mean looking at which tools are used most often or where users encounter difficulties.

Security and Fraud Prevention: We monitor for unusual activity that might indicate unauthorized access or misuse of the platform. This includes checking login patterns and flagging suspicious behavior.

Legal Obligations: Sometimes Thai law requires us to retain certain records or provide information to authorities. We only do this when legally required and will notify you when permitted by law.

Communications: We'll send you service-related emails about your account, projects, and important updates. You can opt out of marketing communications but we'll still need to send essential service messages.

We don't sell your personal information to anyone. Period. But we do share data in specific situations:

Thailand's PDPA gives you specific rights over your personal information. Here's what you can do and how to do it:

We'll respond to rights requests within 30 days. In some cases, we may need to verify your identity before proceeding – this protects your information from unauthorized access.

We take security seriously because your business depends on it. Our approach includes:

• Encryption: Data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Access Controls: Team members only access data necessary for their specific role
• Regular Audits: We conduct quarterly security reviews and penetration testing
• Monitoring: Automated systems watch for suspicious activity 24/7
• Backups: Regular backups ensure data recovery in case of system failures

But security is a shared responsibility. Use a strong, unique password for your account. Enable two-factor authentication. Don't share login credentials with team members – create separate accounts for each person instead.

If we discover a security breach that affects your data, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking to address it.

We keep your information for as long as you maintain an active account. When you close your account, here's what happens:

• Active project data is deleted within 30 days
• Account information is deleted within 90 days
• Backup copies are purged within 180 days
• Financial records are retained for 7 years to comply with Thai tax law
• Anonymous usage statistics may be retained indefinitely for service improvement

If you want faster deletion, contact us directly. We'll accommodate reasonable requests when legally permitted.

AdvantaFlow primarily stores data on servers located in Singapore and Thailand. However, some of our service providers operate from other countries, which means your data might be processed outside Thailand.

When we transfer data internationally, we ensure:

• Recipients provide adequate data protection standards
• We use standard contractual clauses approved by Thai authorities
• Data transfer agreements are in place with all international partners
• We conduct due diligence on providers' security practices

Your rights under Thai PDPA apply regardless of where your data is processed.

We use cookies to keep you logged in and remember your preferences. Here's what we set:

Most browsers let you control cookies through their settings. But blocking essential cookies will prevent you from using the platform.

AdvantaFlow is a business coordination tool. Our services aren't directed at children under 13, and we don't knowingly collect information from them. If you discover that a child has created an account, please contact us immediately so we can delete it.

We update this policy occasionally to reflect new features, legal requirements, or feedback from users. When we make significant changes, we'll notify you via email and display a notice in the platform for 30 days.

The "Last Updated" date at the top shows when the current version took effect. You can always find the latest version at advantaflow.com/privacy-policy.

Continued use of the platform after changes become effective means you accept the updated policy. If you don't agree with changes, you can close your account before they take effect.

If you're not satisfied with how we handle your personal data, you have options:

1. Contact us directly at contact@advantaflow.com – we'll work to resolve your concerns
2. If we can't resolve the issue, you can file a complaint with Thailand's Personal Data Protection Committee
3. You may also have the right to file a complaint with data protection authorities in your country

We prefer to address concerns directly, so please reach out before escalating to regulatory authorities. Most issues can be resolved through straightforward conversation.